​CVAC Sub-Regional Coordinator

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1. Lead, guide, and build capacity of the VAC teams in the sub-region in order to implement VAC operations efficiently and effectively, ensuring accurate use of the required application software by all staff in the sub-region;

2. Monitor and report on incidents occurring in the sub-region immediately to the CVAC Regional Manager and CVAC HQ team;

3. Oversee website updates and IT issues in the sub-region: guide VAC staff in these locations on exchanges and ensure proper follow-up with technical focal points;

4. Collect data, coordinate completion of required templates and monthly reports from VAC staff in the sub-region and send to the Regional Manager for final review within stipulated timeframes;

5. Be responsible for ensuring that all conditions in the Immigration, Refugees and Citizenship Canada (IRCC) RFP, VAC Service Standards (VSS), Statement of Work and Task Authorization are adhered to by all staff of each CVAC under his/her coordination;

6. Proactively reach out to CVACs in the sub-region to help solve problems faced and help facilitate a timely resolution;

7. Guide and train VAC Team Leaders as applicable, in each of the countries in the sub-region;

8. Provide staff in the sub-region with regular refresher trainings on different aspects of VAC operations based on individual and overall project needs in coordination with the Regional Manager;

9. Monitor the adequate staffing and attendance of all CVACs and staff in the sub-region and proactively communicate staffing needs and participate in recruitment processes as needed;

10. In case of exceptional circumstances in the VAC, provide assistance to VAC operations by taking biometrics, assisting applicants, accepting applications, return applicant passport, etc as needed;

11. Undertake travel to VACs as requested to conduct audits, in-person refresher training and provide overall project support;

12. Comply with the IOM Policy for a Respectful Working Environment, IOM Confidentiality Agreement, IOM Data Protection Manual, IOM Standards of Conduct, IOM Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse and the IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct;

13. Perform such other duties as may be assigned by the Regional Manager or the CVAC HQ team.