One Acre Fund

Incident Management Senior Technician

Description

Posted on: 
August 20, 2025
  • In this role, you'll manage and coordinate incident resolution to ensure timely restoration of services for customers and stakeholders
  • Collaborate with technical teams to identify root causes, define corrective actions, and implement lasting solutions
  • Develop and maintain incident management processes, procedures, and documentation to drive consistency and improvement
  • Communicate incident status, impact, and resolution updates clearly to customers, executives, and internal teams
  • Analyze incident trends and metrics to identify improvement areas and recommend proactive prevention measures
  • Think you have what it takes but not sure you check every box? Research shows that while men apply to roles when they meet an average of 60% of the criteria, women often only apply when they meet every requirement. If you are hesitating, apply!

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