One Acre Fund
Incident Management Senior Technician
Location
Multiple Locations
Type
Jobs
Sector
Goal 2: Zero Hunger
Seniority
Entry-level (0-3 years)
Contract
Full-time
Salary
not disclosed
Deadline
Sep 7, 2025
Workspace Type
On-site
Description
Posted on:
July 8, 2025
Responsibilities
- Manage and coordinate the resolution of technical incidents, ensuring timely and effective restoration of services to customers and stakeholders.
- Collaborate with technical teams to identify root causes of incidents, develop corrective actions, and implement permanent fixes.
- Develop and maintain incident management processes, procedures, and documentation to ensure consistency and continuous improvement.
- Communicate incident status, impact, and resolution to stakeholders, including customers, executives, and technical teams.
- Analyze incident trends and metrics to identify areas for improvement and recommend proactive measures to prevent future incidents.
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