Student Life Manager

ROLE RESPONSIBILITIES

Strategic Planning and Leadership

• Lead the strategic planning of all non-academic activities, ensuring alignment with academic objectives and enhancing the overall student experience.
• Provide visionary leadership for the Student Life team, fostering a high-performance culture that prioritises student engagement, wellness, and support.
• Oversee the Student Representative Council and all student representatives, ensuring effective student governance, advocacy, and constructive representation of the student voice.

Community Building and Events

• Design and implement engaging community programs and events that promote a vibrant campus culture and a sense of belonging.
• Collaborate with the Academic Team and other departments to create integrated programs that enrich the educational experience and encourage cross-functional partnerships.

Data, Reporting, and Compliance

• Establish, monitor and report key metrics for non-academic programs, ensuring data-driven decision-making to continually improve the student experience.
• Ensure adherence to university-wide policies and procedures in compliance with the Higher Education Council and other regulatory bodies.

Student Wellness and Financial Support

• Develop and oversee wellness programs that address physical, emotional, and mental well-being, collaborating with internal and external partners as needed.
• Manage student financial aid support processes, providing guidance on available resources and ensuring equitable access to financial support services.

Student Conduct and Integrity

• Oversee the Disciplinary Committee and Integrity Board, ensuring processes uphold community standards and maintain a positive and fair campus environment.
• Act as the primary contact for non-academic student-related issues, offering guidance on matters of student conduct, welfare, and advocacy.

Stakeholder Management

• Build and maintain relationships with key stakeholders, including the Academic Team, Operations, Guest Relations, and external community partners, to holistically support student needs.
• Represent the university at official events, fostering positive relationships with stakeholders and external partners.

Vendor & Budget Management

• Build and maintain strong relationships with relevant vendors and service providers. Negotiate and manage vendor contracts to ensure cost-effectiveness and return on investment (ROI).
• Oversee vendor performance by establishing Key Performance Indicators (KPIs) and driving continuous improvement.

Team Leadership

• Manage, organize, and mentor the Student Life professionals, fostering a collaborative and productive work environment and elevating the level of delivery and output of the team.