Acumen Academy Insights & Operations Associate, West Africa

We are seeking an Insights and Operations Associate with at least 3 years of experience to support the delivery of our programs through effective administration, operations, and data management. This role involves designing, implementing, and managing processes for data collection, and program operations. By ensuring seamless program delivery, driving data-driven decision-making, and monitoring program effectiveness, you will play a key role in strengthening our impact and advancing our mission to tackle poverty and create systemic change.

The Insights & Operations Associate will play a key role in supporting the delivery of our programs by managing administration, operations, and data processes. Specifically, the Associate will support and manage the processes required to deliver regional and global Foundry programs to our community of 1,800+ alumni.

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Key accountabilities include but are not limited to:
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Program Administration & Operations
• Manage logistics for the execution of regional and global Foundry programs, including due diligence and reference checks, technical support for workshops and events, drafting application summaries, and coordinating communications with participants. 
• Manage referral and nomination processes for existing Foundry offerings, partnership programs, and emerging opportunities.
• Maintain and oversee a program calendar for all Foundry programs and services, ensuring alignment with both regional and global initiatives.
• Oversee logistical arrangements for regional programs and events, including venue sourcing, booking and coordinating travel and accommodations for Fellows and Foundry Members.

 Outreach and Selection
• Support the design and execution of global outreach strategy, including managing communications for outreach and building application forms.
• Evaluate applications and make recommendations to inform the final selection
• Provide regular updates to internal and external stakeholders on outreach and selection status. 
• Support Foundry Members during outreach and recruitment by promptly troubleshooting and connecting them with relevant resources.  

Data and insights management
Collect, synthesise and manage all regional Foundry data and tools to support accurate reporting and decision-making.
• Conduct regular audits to ensure data accuracy and reliability. Develop tools for gathering participant feedback and generate well-organized insights to inform regional program success, planning, and strategy development.
• Monitor participation in regional offerings, workshops, and events by tracking key engagement metrics such as attendance, contributions, and follow-through on commitments. Maintain an up-to-date database to capture and organize community activity data and provide regular updates on engagement trends.
• Support an existing process for collecting data relevant to evaluating key foundry programs’ effectiveness.